Customer Support/Virtual Assistant Services offered

Individual

This is a Selling position in Anywhere posted Jul 31.

Hi,

My name is Prabhanjan Chudi and I’m from Bangalore, India. Being fascinated with my pragmatic previous experience of engaging with customers as a senior member of the support team, I would like to seek an opportunity to serve in your esteemed institution.

As a freelancer, I provide email and/or chat support on daily basis and for any time zones. I will be able to work on all days (including the weekends) for about 6-8 hours per day. Also, I will be ready to work for extended hours, if need arises.

Additionally, as a freelance virtual assistant I currently provide a number of services for my clients including document preparation maintaining files and record keeping. My knowledge of a wide variety of computer programs allows me to easily take on nearly any task I am assigned. I am a quick study and welcome challenges as well. As a detail oriented and organized professional I take pride in completing assignments on time and with accuracy. I can type 45 words per minute and possess excellent communication skills both written and verbal. I would love the opportunity to transfer these skills to you/your organization as a Virtual Assistant.

Hoping to be considered and thank you for your time and consideration. It would be a pleasure to interview with you and I look forward to hearing from you soon.

Very Sincerely,

Prabhajan Chudi
prabhanjanchudi@aol.com

Thanks for your precious time!

Skills Required

  • Customer/Technical Support
  • email / chat support
  • MS Office
  • Zendesk
  • Salesforce
  • Helpshift
  • Virtual Assistant

Package

Salary: Negotiable

Benefits: Our Services: - Will provide email and chat services. - Will provide billing support (refund of in-game currency or the real-world currency). Our Promise: - will maintain SLA of 48 hours, without fail, customers are not supposed to wait. - Client compliance and Service compliance of 99.99% Our Skill Set: - Excellent knowledge of CRM applications like Zendesk, Salesforce and Helpshift. - Will be ready to provide mobile support (through mobile app) - Ready and quick to learn any of the new/other CRMs, if required. Analytics & Reporting: Will provide the in and out analytics of the game: - Issue tracking - Issue Sorting (issue tagging) - Customer reviews (includes, suggestions, feedback, ideas and comments) Community Management Services: Having a forum page helps in better communication between the players and the game team. Forums contains all the game-related issues. General troubleshooting steps for the basic issues like the game crash, game updation and etc. - will create (if it isn't one) and maintain and provide service as a moderator in the forum page. Social Media Management: Complete social media management in terms of handling the supports social media (FB, Twitter and Instagram).

How to Apply

If you need a customer support agent or support agent for any individuals or website or store or small/medium scale organizations.